Keep every follow-up in view.
Capture the next action in a task, with the context to get started.
Organised work. Clear accountability.
Better workplaces.
Better customer experiences.
Turn everyday requests into clear, accountable work. PeopleTide helps teams create tasks automatically, organise queues, and see where work is getting held up—so customers aren’t left waiting.
Automation that moves work forward.
People who stay responsible for the outcome.
Work overviewExample workspace
A clear view of the day
AK MS RNSee what needs attention.
Clear owner. Clear next step.Maya Service review
Review the request and give the service team a decision.
- Customer request captured
- Context passed to service review
- 3Waiting for Maya’s decision
The customer’s request needs a manager’s decision before the team can proceed.
Know who is responsible.
Make responsibility, priority, and progress visible to the team.
Fewer customers left waiting.
Spot pending work and follow through on what was promised.
From a request to a result
Keep work moving.
Spend less time chasing updates.
Follow-ups shouldn’t depend on someone remembering. Connect the request, the task, and the person responsible, so your team knows what happens next.
- 01
Capture the request
A customer calls, a conversation needs follow-up, or a service reaches its next stage.
- 02
Create the task
Configured workflows turn the event into a task with the context needed to act.
- 03
Organise the work
Bring tasks into the relevant worklist or queue, with ownership, priority, and status visible.
- 04
Track progress to completion
See what is pending, address delays, and record the outcome so the next person has the full picture.
See where work slows down
Find the bottleneck.
Resolve the delay.
When requests are scattered, delays stay hidden. Task status, due dates, and queue views help teams see what is waiting and decide where to step in.
- Find overdue follow-ups before they are forgotten.
- See work waiting for a decision or a handoff.
- Review ownership and priorities with the team.
From overdue task to completed follow-upIllustrative example
A follow-up is overdue.
The task is still open. Its owner and due time make the delay visible.
The owner follows up.
Review the priority, contact the customer, and record what happened.
The outcome is recorded.
The customer’s concern and the outcome stay attached to the work.
Good operations are felt by your customers
Give customers answers.
Without making them repeat themselves.
A better customer experience starts with what happens behind the scenes.
Give the next teammate the conversation history. Make the callback someone’s responsibility. Record the confirmed appointment or completed service, so customers can get a clear answer without starting again.
Explore customer relationshipsThe right workspace for the work
Apps for the work
your team does every day.
Customer relationships, scheduling, healthcare, and marketing—each with its own workspace and stage of availability. Start with the work your team needs to organise.
Customer relationships
Available with setupCRM
Keep customer history, conversations, follow-up, and service work connected.
CRM capabilities are available with workspace setup. Channels and connected workflows depend on configuration and provider support.
Explore CRMBookings and availability
Self-service accessScheduling
Share a booking link, manage availability, and let guests choose a time that works.
Individual accounts can get started online. Calendar connections and team features depend on setup and workspace access.
Explore SchedulingHealthcare operations
Facility pilotHMIS
Connect patient, clinical, billing, pharmacy, laboratory, and facility workflows.
Being tested in a working healthcare facility. Not available for general sale.
Explore HMISMarketing operations
Private previewMarketing
Bring campaign planning, audiences, landing pages, and measurement into a focused marketing workspace.
The preview uses demonstration data. Production campaign delivery, connected reporting, and provider integrations are still being developed.
Explore MarketingStart with one workflow
Where does work get stuck
in your organisation?
Show us the handoffs, follow-ups, and queues that need attention. Let’s discuss how PeopleTide can help your team work better.
Talk to our teamCapabilities depend on the app and configuration. The shared platform is not yet offered as a standalone service. Third-party integrations: planned support